Trust & Safety

Safety is the product, not a setting.

Merge is built so the safe path is the default path. Here is how trust is structured into the experience — from who can join, to who you meet, to who sees your posts.

🎓

University-verified community

Sign-in is gated to a university email, so the community stays scoped to real, verified students on your campus. Everyone you meet is a classmate, not an anonymous stranger.

⭐

Trust scores

Every member carries a trust score shown on their profile and connection cards. It is shaped by the ratings and reports of the people they actually ride and hang out with.

📝

Ratings after every meet-up

Rate one another after shared rides and activities. Real reputations give everyone a reason to show up, be on time, and be a good neighbor.

🚨

Reporting that goes somewhere

Report a person or interaction by category. Reports are tracked through a resolution lifecycle and lower a reported member's standing in the community.

🔐

Members-only group chats

An activity's group chat unlocks only once it reaches its minimum, and only participants can open it. Private conversations stay with the people actually involved.

👁️

You control your audience

Choose who sees each activity or ride — everyone on campus, your friends, or just your close friends. Your audience is your decision, every single post.

Staying safe on Merge

Technology can structure trust, but good judgment keeps you safe. A few practices we encourage:

Review a person's profile, trust score, and ratings before joining a ride or activity.
Keep first meet-ups in public, well-trafficked places.
Agree on timing, pickup, and any cost up front, inside the app.
Tell a friend your plan when meeting someone new, and use friends-only visibility when you prefer a smaller audience.
Rate honestly and report anything that feels off — it keeps the whole community accountable.
Trust your instincts — you are never obligated to continue with a plan that feels wrong.

Reporting and support

You can report a person or interaction directly in the app. If something feels urgent or you would rather reach us directly, email safety@mergecampus.com. We review reports seriously and take action to protect the community. For general help, see our Support page.

Merge supports coordination between students; it is not a professional transport service, and Merge Campus does not employ drivers or operate vehicles. Please read our Terms of Service for the full picture of how the service works.